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[进阶干货] 亚马逊常用的回信邮件模板

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驾轻就熟

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发表于 2015-8-14 13:39:55 | 显示全部楼层 |阅读模式
亚 马 逊 常 用 的 回 信 邮 件 模 板



1. 亚马逊卖家发货到达时间邮件模板
Dear----
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest.
Best regards



2. 亚马逊的商品被跟卖,发警告信的邮件模板。
Hello
We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN :xxxxxx) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.
If you do not comply with these demands, we will have no notice but to claim with amazon.com seller performance department, which will seriously impact your Amazon  selling privileges.
Please handle and reply us as soon as possible, otherwise we will complaints and amazon.



3. 买家没有收到货,发邮件询问情况,回复邮件的模板:
Dear customer,
Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.
Your understanding will be highly appreciated.
Best regards




4. 亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板
Dear --
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards



5. 亚马逊客户购买多种产品发邮件确认产品订单邮件模板
Dear ---
Thank you so much for your great support on us.
We have received your order of "把订单复制进去".
We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?
If nothing is wrong, we will ship them asap.
Best regards



6. 亚马逊卖家发错地址邮件模板
Dear ---
Thank you so much for your great support on us.
What a big mistake we made!
Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best regards



7. 亚马逊卖家发货发货后要求买家写反馈的邮件模板
Dear----
Thank you very much for your order!
We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.
Have a nice day!
Best regards



8. 买家以不想要为由要求退货,卖家接受退款请求,给买家回信的邮件模板
Dear----   
Thank you for contacting us regarding your inquiry.  
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.  
Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名 on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.  
We appreciate your cooperation.
Best regards



9. 亚马逊客户因购买的商品大小不合适导致退货的邮件模板
Dear ---
Thank you so much for your great support on us.
So sorry for the inconvenience that the swimming suit did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step.
Waiting for your reply.
Best regards



10. 客户询问货物的tracking number或者有没有发货,给客户的回信邮件模板
Dear Customer,
Thank you for contacting us regarding your inquiry.
Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.
Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.
Best regards




温馨提示:
以上仅供参考,,复制有侵权 有关联风险的  各大卖家也都是聪明的主儿  学会了吗?








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钻石会员

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发表于 2015-8-14 13:47:10 | 显示全部楼层
wow,楼主无私啊,受教了。各位卖家,这么好的干货一定要顶起来,点赞啊!
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初出茅庐

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发表于 2015-8-14 17:27:19 | 显示全部楼层
真的是干货,顶一个
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钻石会员

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发表于 2015-9-28 18:16:36 | 显示全部楼层
谢谢分享 英语不好只能好好的学习 。
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初出茅庐

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发表于 2015-8-14 14:19:07 | 显示全部楼层
英文是内伤。虽然过了6级,写起来还是很吃力。
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钻石会员

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发表于 2015-8-14 14:30:10 | 显示全部楼层
夜明砂 发表于 2015-8-14 14:19
英文是内伤。虽然过了6级,写起来还是很吃力。

多写写就好啦!
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初出茅庐

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发表于 2015-8-14 14:40:34 | 显示全部楼层
楼主真是太好啦,这些很有用呢
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初出茅庐

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发表于 2015-8-14 14:49:35 | 显示全部楼层
感谢楼主无私分享
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初出茅庐

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发表于 2015-8-14 15:36:36 | 显示全部楼层
不用模板不行?非常严格的?
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amy 该用户已被删除
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发表于 2015-8-14 15:45:00 | 显示全部楼层
提示: 作者被禁止或删除 内容自动屏蔽
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初出茅庐

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发表于 2015-8-14 16:03:03 | 显示全部楼层
果断收藏,好贴
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初出茅庐

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发表于 2015-8-14 17:26:13 | 显示全部楼层
楼主真是大好人,这个很受用
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